Expecting Tense Conversations at Thanksgiving Dinner? Try These Deescalation Techniques, Which Can Also Be Key for Handling Angry Customers

Many are bracing themselves for tense conversations this Thanksgiving. But one conflict mediation expert encourages people to delight in the...

Many are bracing themselves for tense conversations this Thanksgiving. But one conflict mediation expert encourages people to delight in their differences which could lend a hand in work disputes as well.

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